buddy star

Refund Policy

Last Updated: September 14, 2024

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our refund policy below

Eligibility for Refunds

We may collect information about you in a variety of ways. The information we may collect on the Platform includes:

  • Timeframe: To be eligible for a refund, you must request it within 7 calendar days from the date of receipt of the product
  • Condition: Items must be returned in their original condition, unused, and with all original packaging and tags intact
  • Non-Refundable Items: Certain items are non-refundable, including but not limited to, perishable goods, personalized or custom-made products, and sealed items that have been opened.

    • How to Request a Refund

  • Contact Us: Please contact our customer service team at sales@buddyuae.com or through our website’s contact form, providing your order number and the reason for the refund request.
  • Return Instructions: We will provide you with instructions on how to return the product. You must follow these instructions to ensure the return is processed efficiently.

    • Return Shipping

  • Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or defective items).
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance to ensure the returned item is not lost in transit.

    • Refund Process

  • Inspection: Once we receive the returned item, it will be inspected to confirm its condition and adherence to our refund policy.
  • Refund Timeframe: If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase.
  • Partial Refunds: If the item is not returned in its original condition, a partial refund may be granted based on the extent of the damage or wear.

    • Exchanges

  • Policy: We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

    • Defective or Incorrect Items

  • Report Issues: If you receive a defective or incorrect item, please contact us within 48 hours of receipt. We will arrange for the return of the defective or incorrect item and provide a replacement or full refund at no additional cost to you.

    • Contact Us

  • For any questions or concerns regarding our refund policy, please reach out to our customer service team at sales@buddyuae.com or +971547717887. We are here to assist you and ensure a satisfactory resolution.

    • Changes to Policy

  • We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website and will apply to all purchases made after the date of the update Thank you for shopping with us!
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